Shipping policy

Order Processing & Dispatch All seafood orders are processed and shipped within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends and public holidays. Every frozen seafood item is professionally inspected and prepared before cold-chain packaging to guarantee freshness prior to dispatch.

International Shipping & Delivery Time We offer worldwide international shipping for all seafood products. Standard international delivery normally takes 7–14 business days, depending on the destination country, local logistics, and customs clearance efficiency. Expedited shipping is available as an optional upgrade at checkout for faster delivery to preserve product freshness.

Shipping Fees & Transparent Pricing All shipping costs are calculated in real time at checkout based on total order weight, insulated package size, and shipping destination. No hidden fees or extra surcharges will be applied. Customers can view the exact shipping cost before completing payment.

Customs Duties & Import Taxes International shipments may be subject to import taxes, customs duties, or VAT charged by local customs authorities. These fees are the recipient’s sole responsibility. We do not cover or reimburse any customs-related charges. Please check your local food import regulations before placing an order.

Professional Cold-Chain Packaging Protection Our seafood products require strict temperature control during transit. We use upgraded insulated foam boxes, food-grade ice packs, and sealed waterproof wrapping to maintain low temperatures and prevent thawing, leakage, and spoilage across international shipping. Optional shipping insurance is available at checkout for high-value orders.

Delivery Inspection & After-Sales Support Please inspect your package immediately upon delivery. If you find damaged outer packaging, compromised insulation, thawed goods, or product spoilage, please take clear photos/videos and refuse to sign for the parcel, then contact our support team instantly. If manufacturing defects or spoiled products are found after signing, please submit a support request with valid evidence within 48 hours of delivery. We will verify the issue and provide reasonable solutions including refund, replacement, or after-sales assistance.

Shipping Exceptions & Delays Delivery delays may occasionally occur due to customs inspection, bad weather, logistics congestion, or unexpected international transportation circumstances. We are not liable for indirect losses caused by uncontrollable shipping delays but will actively track and update order status for customers. Delays can impact frozen seafood quality, so we recommend expedited shipping for time-sensitive orders.

Customer Service If you have any questions about order processing, shipping methods, delivery progress, cold-chain logistics, or customs food clearance issues, please feel free to contact our customer support team. We provide fast and professional shipping consultation for all seafood orders. We continuously optimize our cold-chain packaging and logistics services to deliver fresh, properly preserved, and premium seafood products to every customer worldwide.